Distance Sales Agreement
This Distance Sales Agreement ("Agreement") will enter into force upon the Buyer's use of the Website and acceptance of the electronic purchase from the Website and/or application for products and/or Services obtained from Consultants that the Company performs as an Intermediary Service Provider, between Destek Her Yerde Bilişim Anonim Şirketi ("Company"), an anonymous company established and continuing its existence under the laws of the Republic of Turkey, and those who purchase the Company's Products and/or Services through the healmeup.com website ("Website") and/or healmeup mobile application ("Buyer or Consultant"), and will continue to remain in force unless terminated by the parties in accordance with the procedures specified in the Agreement.
This agreement has been prepared in accordance with the obligation to make a contract for sales made over the internet in accordance with the Distance Contracts Regulation published in the Official Gazette dated 27.11.2014 and numbered 29188, and the articles are as follows.
ARTICLE 1 – PARTIES
SERVICE PROVIDER
Trade Name: DESTEK HERYERDE BİLİŞİM A.Ş.
Address: Gazi Mahallesi 1371. Sk. Floor:3 Apt. No: 20/3 Sultangazi/Istanbul
Phone: 02129631285
Fax: 02129631341
Email: destek@healmeup.com
BUYER
Name - Surname:
ID Number:
Tax Office:
Tax Number:
Address:
Phone:
E-Mail:
SELLER
Name - Surname:
ID Number:
Tax Office:
Tax Number:
Address:
Phone:
E-Mail:
ARTICLE 2 – DEFINITIONS
In the application and interpretation of this agreement, the terms written below will express the written explanations opposite them.
MINISTER: Minister of Customs and Trade,
MINISTRY: Ministry of Customs and Trade,
LAW: Law No. 6502 on Consumer Protection,
REGULATION: Distance Contracts Regulation (OG:27.11.2014/29188)
SERVICE: The subject of all kinds of consumer transactions other than providing goods that are made or committed to be made in return for a fee or benefit,
SELLER: Consultants providing online services through the site
BUYER: A real or legal person who acquires, uses or benefits from a good or service for non-commercial or professional purposes,
SITE: Service provider institution,
ORDER GIVER: A real or legal person who requests a good or service through the SELLER's website,
PARTIES: SELLER and BUYER,
CONTRACT: This contract concluded between SELLER and BUYER,
PRODUCT: Refers to movable property that is the subject of shopping and intangible goods such as software, sound, image and similar prepared for use in electronic environment.
ARTICLE 3 – SUBJECT
The subject of this Distance Sales Agreement Pre-Information Form is the sale of online psychological counseling, dietitian etc. SERVICES with sales prices specified on the SITE to be provided by the SELLER to the BUYER through the SITE.
ARTICLE 4- PAYMENT
Payments are made in advance with credit card/bank card through the intermediary payment institution.
ARTICLE 5- RIGHT OF WITHDRAWAL
5.1.The BUYER has the right to withdraw from the contract within 14 (fourteen) days before the appointment day regarding the Service offered on the SITE, without showing any reason and without paying a penalty.
5.2.The BUYER is obliged to pay the fee for the Service canceled by the BUYER less than 14 days before the appointment day regarding the Service offered on the SITE (except for emergencies such as accident, illness, death, natural disaster, etc.).
5.3.Since the BUYER requests to receive Service from the SELLER, the subject of the contract is the provision of service. The right of withdrawal begins on the date the contract is established.
5.4.The SELLER is obliged to prove that the consumer has been informed about the right of withdrawal.
5.5.If the BUYER is not properly informed about the right of withdrawal, he is not bound by the 14-day period. This period ends one year after the end of all withdrawal periods.
5.6.The notification containing the BUYER's intention to use the right of withdrawal must be directed to the SELLER in writing before the right of withdrawal period expires.
5.7.The right of withdrawal is not used in SERVICES that have started to be performed with the approval of the BUYER before the right of withdrawal period expires and in SERVICES that are immediately performed electronically.
5.8.The BUYER can make an appointment request through the SITE and get an appointment from any consultant/veterinarian/trainer on the day and time he wants. If the BUYER has made an appointment in this way and does not want to participate in the meeting with the consultant on the agreed day and time, he can withdraw from the contract or change the appointment up to 14 days before the service time. However, BUYERS cannot use the right of withdrawal in services offered in instant appointments. Session fees taken in instant appointments are never refunded.
5.9.All obligations and responsibilities regarding the SERVICE in question belong to the SELLER. The SITE has no responsibility whatsoever. The SELLER is responsible for offering the SERVICE subject to the contract through the website under certain conditions.
Article 6- GENERAL PROVISIONS
6.1.This Pre-Information Form is an integral part of the Distance Sales Agreement made between the BUYER and SELLER, together with all kinds of information/advertisement/explanation that the SELLER offers for its Services on the SITE.
6.2.The BUYER and SELLER accept that the SITE has the status of Intermediary Service Provider that mediates the establishment of distance contracts within the scope of the Consumer Protection Law and the Law on Regulation of Electronic Commerce.
6.3.The parties accept, declare and undertake that all responsibility arising from the provision of the Service subject to the Pre-Information Form and Distance Sales Agreement belongs to the SELLER.
6.4.The BUYER and SELLER accept that the SITE has the right to recourse the said damages to them in case the SITE suffers any damage due to disputes that may arise from this Pre-Information Form and Distance Sales Agreement.
6.5.The SELLER accepts, declares and undertakes that the payments to be made by the BUYER regarding the sales to be made through the SITE will be collected by the SITE on his behalf.
6.6. Data shared with the SITE is processed within the scope of the Personal Data Protection Law No. 6698 ("KVKK"). For more information about personal data, please review the Privacy Notice Regarding the Processing of Personal Data on the website.
6.7.As a rule, delivery costs belong to the BUYER. If the SITE declares that the delivery fee will be covered by itself for those who shop above the amount it announced during the time the transaction was carried out in the system, the delivery cost will belong to the SITE.
6.8.The order will be deemed to have been placed after the Bank approval is received regarding the BUYER's payment information.
6.9. The processing date of money transfer or EFT orders is not the date the order is placed, but the date when it is seen that the total order amount has reached the Company's bank accounts.
6.10.In disputes arising from the Service subject to the Pre-Information Form, Consumer Arbitration Committees at the BUYER's place of residence and Consumer Courts at the BUYER's place of residence are authorized up to the value announced by the Ministry of Customs and Trade.
7. ENTRY INTO FORCE
In case of payment for the order placed through the SITE, the BUYER will be deemed to have accepted all the conditions of this Agreement. The SITE is obliged to make software arrangements to ensure that orders cannot be placed without obtaining approval that the Agreement in question has been read and accepted by the Buyer on the site.
📋 Key Points
14-Day Withdrawal
Right to withdraw up to 14 days before appointment date
Advance Payment
Advance payment with credit card/bank card
Online Service
Psychological counseling and dietitian services
GDPR Compliant
Personal data is protected within the legal framework
Important Notice
This contract is valid for distance sales made electronically. For emergencies, please contact the nearest healthcare facility.