Membership Agreement

The Healmeup.com web address, founded by Destek Her Yerde Bilişim A.Ş., is hereinafter referred to as "Healmeup"; natural or legal persons who have become members to use the content at www.healmeup.com are hereinafter referred to as "CLIENT"; and the experts in the fields in which you need assistance are hereinafter referred to as "CONSULTANT".

CLIENT (Member): Persons who have filled in their profile information on the Healmeup application, have accepted and undertaken that the information they have provided is correct and that they are over 18 years of age, and have declared their wish to benefit from Healmeup services by accepting this AGREEMENT. Those under 18 must use their parents' membership. Those under 18 also have the right to benefit from the service through their parents' account with their parents' consent.

CONSULTANT (Expert): Persons who have filled in the profile information specific to CONSULTANTs on the Healmeup application, have accepted and undertaken that the information they have provided is correct and that they are over 18 years of age, have documented their expertise with official documents (diploma, certificate, etc.), have accepted the Healmeup intermediary and membership agreement, and have declared their wish to provide services on the Healmeup application if their application is accepted by Healmeup. CONSULTANT refers to persons who have completed a degree in Guidance and Psychological Counseling (GPC), or a degree in Guidance and Psychological Counseling and a master's in Clinical Psychology, or a degree in Psychology and a master's in Clinical Psychology, or who have specialized in mental health and diseases after graduating from medical school, who have registered with official institutions, associations and organizations where required by applicable legislation, who have the authority and experience to see clients, and who have proven these declarations with official documents (such as diploma, certificate).

3.1. Psychiatric treatment service is a healthcare service and is provided only by medical doctors (healthcare professionals) who have graduated from medical school and specialized in mental health and diseases. Psychiatrists evaluate the person's health condition and determine the most appropriate treatment method. These treatment methods include psychotherapy and drug therapy.

3.2. Clinical psychologists are healthcare professionals who have completed a master's in Clinical Psychology including the necessary practical applications in clinical settings on top of a degree in Psychology or Guidance and Psychological Counseling (GPC), or a doctorate in Clinical Psychology in addition to a master's in Psychology or Clinical Psychology following other undergraduate degrees. In this context, the psychological counseling service to be provided by clinical psychologists shall be qualified as a healthcare service. Clinical psychologists perform psychotherapy procedures in cases not defined as illness in international diagnosis and classification systems and approved by the Ministry of Health, using objective and projective measurement tools, observation and interview techniques. In cases of illness, they carry out psychotherapy applications only in line with the diagnosis and referral for treatment of the relevant specialist physician. Healthcare Service: Refers to the psychiatric treatment to be provided by psychiatrists who have specialized in mental health and diseases after graduating from medical school, and the psychological counseling service to be provided by clinical psychologists who have completed a master's in Clinical Psychology or a doctorate in Clinical Psychology in addition to a master's in Psychology or Clinical Psychology. Healthcare Professional: Refers to psychiatrists who have specialized in mental health and diseases after graduating from medical school and clinical psychologists who have completed a master's in Clinical Psychology or a doctorate in Clinical Psychology in addition to a master's in Psychology or Clinical Psychology.

3.3. Psychologists who have not completed a master's in Clinical Psychology and graduates of Guidance and Psychological Counseling (GPC) are not considered healthcare professionals under the legislation. In this context, the services provided by persons practicing this profession are not qualified as healthcare services. The service to be provided by psychologists who have not completed a master's in Clinical Psychology and GPC graduates shall be limited to the provision of counseling services on general mental health, stress management, personal development, career guidance and workplace performance support, and expertise on student success, learning difficulties and development of educational programs in educational institutions.

4.1 You must read and accept this agreement before benefiting from the CONSULTANTship service provided by the Healmeup application, and every CLIENT who has started their membership shall be deemed to have accepted all current terms of the agreement below.

4.2. The aim of Healmeup, which provides online psychological Counseling services, is to act as an intermediary for the psychological help and supportive counseling service needed by the person through video, audio and written communication channels by an expert. Healmeup provides intermediary services by offering CLIENTs a platform through which they can receive counseling services by contacting CONSULTANTs.

4.3 Online counseling service enables those who do not have or do not wish to have the opportunity to receive face-to-face therapy in terms of time, place and economy to benefit from a psychological CONSULTANT in this field. The online counseling service provided through the Healmeup application is provided in compliance with all ethical rules applicable to face-to-face therapies but never replaces face-to-face psychological counseling and therapy.

4.4 Online counseling service is not a medical treatment service and does not directly or indirectly involve the diagnosis or treatment of mental illness. Practices such as starting drug therapy, dose adjustment or discontinuing drug therapy are not carried out. If the CONSULTANT recommends drug therapy, all responsibility lies with the CONSULTANT and CLIENTs accept, declare and undertake to convey their requests in this regard to CONSULTANTs. Healmeup has no responsibility in such a case.

4.5 In order to become a MEMBER (CLIENT) of the application: You must be of age (18 years old), not have any condition that could prevent you from making and implementing your own decisions or that could legally require guardianship, not have been previously removed from Healmeup membership for any reason, not have any other legal condition that would conflict with the provisions of this AGREEMENT from the outset such as would prevent membership, comply with general moral rules in the choice of username and not have any situation that infringes copyright, trademark or trade name.

4.6 Counseling service is not provided in cases where the individual is not legally of age (under 18), in cases of severe mental disorders, in cases requiring psychotherapy, in cases of psychiatric problems requiring drug treatment, in cases where the person carries a risk of suicide, and in cases that contain elements of crime in terms of legislation. Those under 18 have the right to benefit from this service through their parents' account with their parents' consent. Those who wish to receive online counseling services shall be deemed to have accepted that they are not in any of the situations listed above and that they are aware of the limits of the online counseling service. The CONSULTANT and Healmeup application are not responsible for any problems that may arise from the CLIENT misleading the CONSULTANT on important matters such as the client's age. When such a situation is detected, the CONSULTANT has the right to terminate the service and not refund the fee.

4.7 Online counseling service is personal. The fee for the usage packages on the site covers the use of a single user and the right of use cannot be transferred to third parties or institutions. Counseling service or membership cannot be obtained by a spouse, sibling, any family member or another person without the person's knowledge and request. A natural person or institution can have only one account on the Healmeup application. Duplicate accounts are closed by the Healmeup application without warning.

4.8 Name, surname, telephone, e-mail address and address information required when receiving counseling services through Healmeup must be entered completely and accurately. The CLIENT accepts, declares and undertakes that they have given consent for the processing, storage, transfer and sharing with third parties of the personal data they have shared when becoming a member by Healmeup; that they have given consent for the processing and storage by Healmeup of bank details, credit card information, passwords, account information and voice and image recordings taken when the recording of consultation sessions is required shared during the payment process; and that they have given explicit consent for the transfer of all personal data they have shared to institutions and organizations abroad. Healmeup is not responsible for any malfunctions due to incomplete or incorrect information provided when becoming a member. The CLIENT accepts and undertakes that the personal information entered is current and correct. The Healmeup application has the right to terminate the CLIENT's service in cases where the completeness and/or accuracy of this information cannot be ensured. It is the CLIENT's responsibility to ensure the security of the communication channels provided for contacting Healmeup.

4.9 The most important feature of this platform is that CLIENTs must share their information other than their nickname only with the relevant units (those dealing with payment and technical units). CLIENTs have the right to receive sessions from CONSULTANTs in a completely anonymous and confidential manner. In addition, CLIENTs have the right to ask questions completely anonymously and free of charge by using the ASK THE PSYCHOLOGIST section on the Healmeup.com web application to CONSULTANTs (experts with a degree in psychology and guidance and counseling) by entering their e-mail address. The CLIENT accepts, declares and undertakes that they have given consent for the processing, storage and transfer in line with legitimate interest of their e-mail address by Healmeup as regulated in clause 4.8.

4.10 The CLIENT accepts, declares and undertakes that Healmeup has the right to use all contact information of CLIENTs for informational purposes for new discounts, campaigns, updates and any necessary announcements; that they have given consent for the processing and storage of this personal data by Healmeup and its transfer in line with Healmeup's legitimate interest. Personal data transfer is currently being made by Healmeup to the institutions and organizations listed below in line with its legitimate interest, and the CLIENT accepts, declares and undertakes that they have been informed in this regard and that they have given consent for the transfer of their personal data to these and similar institutions and organizations. Google Optimize - A/B Test and Personalization Platform, Hotjar - User Surveys and Session Recordings / Heat Map Tracking Platform, Google Analytics - Measurement Platform, Google Tag Manager - Tag manager for publishing marketing codes, Google Ads: Google advertising, Google Search Console: SEO activities tracking platform, Facebook Ads: Facebook advertising, Tawk.to - Online live support platform, SendGrid: E-newsletter management platform

4.11 CLIENTs cannot share their member account login information such as member name and member password with third parties or allow third parties to access their accounts. Healmeup is not responsible for any damage that may arise from the unauthorized reading or modification of member information due to the member's negligence. All membership transactions and all operations on the member account such as updating member information can only be performed by the member in person. All activities carried out through CLIENTs' accounts, the sharing of password and username by the CLIENT with third parties and the sharing of third parties' personal data by the CLIENT are the responsibility of the CLIENT.

4.12 Online counseling service sessions can be conducted in 3 ways at the CLIENT's preference: written (in the form of messaging), audio (by phone) or video (video session), and cannot be recorded without the CLIENT's explicit consent. Even if the CONSULTANT records the session when the CLIENT has given explicit consent, all legal and criminal responsibility belongs to the CONSULTANT as this recording is not made or stored by Healmeup. Session durations can be preferred by purchasing 30 min, 45 min or longer time slots.

4.13 Healmeup has unilateral initiative in the selection of members. It reserves the right to make anyone it wishes a member of the site, not to accept anyone it wishes as a member or to remove them from membership, or to give any member it wishes the right to benefit from any web application facilities it wishes. The CLIENT also has the right to change the expert they are seeing at any time as well as to leave the system completely at any time.

4.14 CLIENTs and everyone who benefits from the Healmeup application are obliged to respect Healmeup's principles and mission and to comply with Healmeup's rules. In case of behavior contrary to Healmeup rules and relevant legislation, Healmeup and the CONSULTANT providing the service have the right to terminate the counseling service.

4.15 CLIENTs are obliged to act in accordance with the current legal legislation, ethical rules and web application membership agreement when updating their profiles within the web application and when using the rights and opportunities granted to them by the web application membership.

4.16 The CLIENT accepts that they are responsible for the adequacy of all their needs such as hardware, internet, etc. for access to the Platform, and that Healmeup has no responsibility if they cannot access the services offered through the Platform or use the services for these reasons.

4.17 The quality or suitability of the service to be provided by CONSULTANTs is not guaranteed by Healmeup, and the CONSULTANT is solely responsible for their actions that would give rise to the CONSULTANT's legal and criminal liability. When the CLIENT contacts a CONSULTANT, if they have any doubts, they should terminate the contact immediately and inform Healmeup management. The CLIENT accepts, declares and undertakes by accepting this Agreement that they will not hold the Healmeup web application responsible and/or party for any damage that may occur.

4.18 Personal information of experts (resume, title, address, phone, etc.) published within Healmeup has often been entered by member CONSULTANTs and it is possible that this information may have been entered incorrectly or may have lost its validity by the relevant person. The Healmeup web application does not guarantee the accuracy or validity of the CONSULTANT information published. When incorrect information is reported to our web application editors, the necessary updates and corrections will be made promptly.

4.19 Any information, treatment advice or institutions, products and other CONSULTANTs that may have been given or recommended by CONSULTANTs cannot under any circumstances be accepted as recommended, referred, suggested or approved by Healmeup. Therefore, Healmeup shall under no circumstances be responsible for any damage or loss that may occur to the CLIENT in line with the information or advice provided by CONSULTANTs as stated above.

4.20 Healmeup is in an intermediary position that brings the CLIENT and CONSULTANT together, and as Healmeup has no information about the sessions and their contents between the CLIENT and the CONSULTANT due to the principle of confidentiality of sessions, there is no legal and criminal responsibility for any sharing including personal data to be made between the parties during these sessions. Online CONSULTANTship service is carried out in accordance with the principle of confidentiality. Identity information of the client is kept confidential and not shared with third parties. It is shared with authorized bodies only when requested by the Prosecutor's Office and Court decision. Conversations conducted by phone or instant messaging programs or video are never recorded, listened to or observed without the CLIENT's consent. Therefore, the Healmeup web application has no responsibility regarding the content of the communication that takes place during the session.

4.21 The CONSULTANT providing online counseling support is not responsible for technical malfunctions that may occur during the online psychological counseling process. If the session is interrupted for technical reasons, the remaining time for which the CLIENT has paid will be completed later.

4.22 All visitors and CLIENTs who benefit from the Healmeup web application as readers or in any way accept and undertake that they have accepted all the obligations on these pages, Healmeup's copyright rules and terms of use, and that they have understood that their behavior contrary to these will require legal and criminal liability.

4.23 The CLIENT accepts, declares and undertakes that they will not make any sharing through the Platform that contains information, text, visual content that includes threat, blackmail, insult, slander and that is contrary to law and morality. Healmeup has no responsibility for the damage suffered by third parties due to the CLIENT's behavior contrary to this provision.

4.24 Healmeup reserves the right to temporarily suspend the service of the web application without harming the right of CLIENTs and CONSULTANTs to use it when maintenance, development or update is carried out on the web application. Otherwise, it retains the right to suspend it completely with prior notice. CLIENTs shall in no way be deprived of the right to use the service they have paid for until the end.

4.25 Data uploaded by the CLIENT is permanently deleted from the system immediately after the membership ends. The CLIENT is responsible for the security and backup of the documents they have uploaded to or submitted to the system.

4.26 Legal responsibility for any information, documents, services, text, statements, files, images, etc. uploaded by the CLIENT to the system or submitted to their CONSULTANT belongs to the CLIENT and CONSULTANTs. The person is responsible for every sharing they make in anonymous or visible form. The Healmeup web application has no responsibility in this regard. Even in sessions that are confidential between CLIENTs and CONSULTANTs, information that would constitute a crime, that is contrary to laws and international agreements and that is contrary to the purpose of the Healmeup web application cannot be published or transmitted. The CLIENT and CONSULTANTs accept and undertake to comply with all provisions of legal legislation including laws and statutory decrees.

4.27 Healmeup reserves the right to change the counseling fees announced on the website at any time. No fee other than that stated on the website will be paid by the CLIENT to the CONSULTANT, and if the CONSULTANT requests a fee from the CLIENT, the CLIENT is obliged to inform Healmeup of this situation immediately. Healmeup cannot be held responsible for any damage that may occur to the CLIENT.

4.28 If the session is cancelled by Healmeup or the CONSULTANT, the session fee is refunded.

4.29 Subject to being a member of the Platform, the CLIENT can have 5 (five) free 15 (fifteen) minute preliminary meetings per month with the Consultant they have chosen. However, the preliminary meeting is for introduction for the therapeutic process and is not for treatment, counseling or advice.

4.30 The CLIENT can access the counseling service by choosing the messaging, audio or video communication channel and clicking on one of the "schedule meeting" or "start now" options. The fee for all sessions for which an appointment is made must have been paid.

4.31 The CLIENT accepts, declares and undertakes that no refund will be made if they do not attend the online session to be conducted by video, audio or messaging at the appointment time. The responsibility for being late for the appointment or not responding belongs to the CLIENT. The CLIENT cannot request additional time in this case. The CLIENT must use the session they have purchased within 120 (one hundred twenty) days. Sessions not used within 120 days from the date of purchase are cancelled and no refund is made.

4.32 The CLIENT has the right to reschedule the session they have purchased at most once. The rescheduling can be done at least 2 (two) hours before the session time. The rescheduled session must be used within 120 (one hundred twenty) days from the date of the transaction. Sessions not used within this period are cancelled and no refund is made.

4.33 3, 5 and 10 session package options are offered to the CLIENT on the Platform. The user has the right to 45 minutes of online meeting for each session. The content and prices of session packages may vary at different times depending on the fee for the counseling service to be received within this scope. The user accepts, declares and undertakes that if the current session package prices are changed before they complete the session package purchase process, they will be bound by the new price at the time of purchase.

4.34 The CLIENT will use all session rights within the session package they have purchased under the Distance Sales Agreement within 120 days. The user accepts that no refund will be made to them for sessions they have not used within 120 days.

4.35 The CLIENT can request a refund for sessions they have not used within 14 (fourteen) days ("Withdrawal Period") from the date they purchased the session package, without giving a reason and without penal conditions.

4.36 In case of refund within the Refund Period, the difference between the undiscounted session fee and the discounted session fee shall constitute a penal clause against the User, and the amount calculated by pricing the sessions used at the undiscounted session fee and deducting from the total session package price shall be refunded to the CLIENT.

4.37 The user cannot in any way request a refund for the sessions they have used.

4.38 The CLIENT can create a membership under the subscription model for access to special content. Subscription payments are automatically collected every month from the bank/credit card declared by the CLIENT. Card information entered during subscription is securely stored by the payment service provider. The CLIENT has the right to cancel their subscription at any time. After cancellation, access to content continues until the end of the usage period of the paid period; no refund is made for unused periods.

4.39 All content of the service is protected under the laws governing copyright, patent, trademark registration and intellectual property rights. By accepting this agreement, you accept and undertake that you will not change, copy, rent or sell part or all of the services and content on the web application unless otherwise stated by Healmeup. All disposition and copyright rights over all software products belong to Destek Heryerde Bilişim A.Ş. under the Law on Intellectual and Artistic Works.

4.40 Under the Security and Privacy Policy, Healmeup cannot be held responsible for any material or moral damage arising from the user's misuse of the web application or the page contents. As 100% security is not possible in all software and services that provide internet-connected services by nature and 100% security cannot be promised, Healmeup undertakes to have taken all kinds of security measures in "Healmeup" software and to eliminate possible deficiencies and vulnerabilities that may emerge over time; however, Healmeup cannot be held responsible for any material or moral damage due to errors, deficiencies and/or vulnerabilities that may be made inadvertently or arranged, that may emerge over time and/or that may go unnoticed. The CLIENT is deemed to have accepted these terms of use.

4.41 If the CLIENT acts in violation of the provisions of this agreement, the Healmeup web application may terminate this agreement unilaterally. The user account belonging to the CLIENT is frozen and data is deleted immediately.

4.42 CLIENTs are obliged to inform the CONSULTANT of the situation if the service they receive is defective, incomplete or faulty, and the CONSULTANT is solely responsible for the provision of the service.

4.43 You are informed that cookies (identification information) are used in the system, that cookies are pieces of information transferred to the cookie file on the user's hard disk in a web application, that they enable users to browse the Healmeup web application and that they help prepare content suitable for the needs of users who access the web application when necessary.

4.44 Healmeup is not responsible for messages and files that may be lost and/or received incompletely or for services during the use of the Healmeup web application.

4.45 In cases where a service listed on the Healmeup web application cannot be offered for sale at that time or a service purchased by the user is not provided, the user will be informed by Healmeup and a refund will be made and the service will be cancelled.

4.46 If there is an error in the price and feature information of the services offered for sale on the Healmeup web application, Healmeup can provide the service in a way to correct this error by informing the users or cancel the order.

4.47 Healmeup determines session pricing according to the country where the service is provided when providing CLIENT and expert matching services. The CLIENT's country information is automatically determined using technical indicators such as IP address, device settings, browser data, GPS location and payment provider information. When the device or network information used during the transaction does not match the client's actual place of residence, the system charges according to these technical data. Pricing cannot be changed retrospectively after payment is completed and no location-based price difference refund is made. By accepting this clause, the CLIENT declares that they have been informed in advance and have approved the location determination methods used in determining the session fee and the price differences that may be applied accordingly.

4.48 In the case of unlawful use of the card by someone other than the cardholder in online payments, the transaction is carried out in accordance with the provisions of the Law on Bank Cards and Credit Cards No. 5464 dated 23.02.2006 and the Regulation on Bank Cards and Credit Cards published in the Official Gazette No. 26458 dated 10.03.2007.

4.49 Healmeup is not responsible for failing to fulfill its obligations specified in this agreement due to errors arising from reasons outside its own initiative such as mechanical, electronic or communication failure or malfunction.

4.50 Healmeup is not responsible for any incident that may occur due to reasons such as the negligence, carelessness, irresponsibility or fault of CONSULTANTs. Any damage that CONSULTANTs will cause to members will be borne by the CONSULTANTs and will not be recourse to Healmeup. Healmeup and the CONSULTANT shall not be held responsible for any wrongful act committed by the CLIENT before or after the session that would endanger their own or others' safety, and the CLIENT accepts and declares that they themselves are responsible.

4.51 Healmeup is not responsible for any damage that may occur to them or other users due to CLIENTs' failure to comply with the conditions specified in this agreement.

4.52 CLIENTs accept, declare and undertake that under the Law on the Protection of Consumers and the Law on the Regulation of Electronic Commerce, Healmeup has the capacity of Intermediary Service Provider that mediates the establishment of distance contracts and that it is not obliged or responsible to check the content provided by Members or to investigate whether there is any unlawful activity or situation regarding this content or the goods and services subject to the content. Members accept, declare and undertake that all responsibility arising from the provision of the service belongs to the CONSULTANT; that the internet web application is not a party to the Distance Sales Agreement between the Client and the Consultant and has no obligation arising from the Distance Sales Agreement. The CLIENT will have fulfilled their payment obligation under the distance sales contract by making payment through the site.

4.53 They accept that Healmeup has the right to recourse the said damages to CLIENTs under the Healmeup membership agreement they have approved and other rules on the web application, in case the Healmeup web application suffers any damage, including administrative and judicial decisions, due to disputes arising from the distance sales contract that Healmeup has concluded with CLIENTs on behalf and account of the CONSULTANT.

4.54 They accept and declare that the conclusion of the Distance Sales Agreement will not prevent the performance of the provisions of these membership agreements that CLIENTs have separately concluded with Healmeup, and that Healmeup is in no way a party to the sale of the service subject to the distance sales agreement and has no responsibility or commitment regarding the performance of the parties' obligations under the Agreement.

4.55 If any provision of this agreement cannot be applied or is deemed invalid, this invalidity is limited only to this situation and the rest of the agreement remains fully in force.

4.56 In all situations that are legally considered force majeure, the parties are not liable for late performance or non-performance of any of their obligations arising from this agreement and the project. Such situations shall not be considered as delay and non-performance or default on the part of the parties, nor shall any compensation obligation arise for these situations. The term "Force majeure" shall be interpreted as events outside the reasonable control of the relevant party and that the parties could not prevent despite showing due care. In addition, without limitation, situations such as natural disaster, rebellion, war, strike, communication problems, infrastructure and internet failures, power outage and bad weather conditions are included in force majeure events. In case of the occurrence of one of the force majeure events, one party may suspend the provisions of the Agreement by notifying the other party within 15 (fifteen) days by any means; if the force majeure situation lasts more than three months, the parties may terminate the agreement.

4.57 Healmeup reserves the right to change or delete all kinds of content on the Healmeup web application and in-app services at any time without any notice. Healmeup accepts, declares and undertakes to destroy the data belonging to CLIENTs that are accepted as personal data under the Law on the Protection of Personal Data and stored by Healmeup immediately upon the written request of the CLIENTs.

4.58 The laws of the Republic of Turkey apply to any disputes that may arise from this AGREEMENT.

4.59 The parties have accepted that Istanbul Courts and Enforcement Offices are authorized in the resolution of all kinds of disputes arising from this agreement.

4.60 This agreement is valid from the date the CLIENT becomes a member of the system until they terminate their membership.

DEAR CLIENT;

Online psychological counseling includes the conversations you have with any of the consultants on the www.Healmeup.com website by audio, video or messaging method and containing psychological support.

This form has been prepared to inform you on this subject, to obtain your consent and to inform you of the mutual obligations.

● As in traditional methods, basic counseling principles are followed in online meetings.

● The first sessions are mostly introduction and evaluation sessions.

● For the psychological counseling process, 10-12 meetings/sessions are usually sufficient, generally one day per week. Meetings are first reduced to one in two weeks, then to one per month, and then terminated after a short time. However, the client and consultant decide together on the frequency of sessions and the total number of sessions.

● Although online psychological counseling is not a medical treatment method, obtaining the desired result depends on the client being open to sharing information, being voluntary, their active effort and cooperation with the consultant.

● During the psychological support process, it is important for the client to attend sessions regularly, to answer the questions asked to them sincerely, and to tell their consultant if there is something they have difficulty with or do not want to do, for the healthy functioning of the counseling process and for the client to benefit the most.

● You can give up continuing the meeting at any time. However, it will be much more beneficial for your counseling process to clearly state this to your consultant before a session. Because sometimes this "desire to leave" may coincide with the time when the counseling process has reached the very sensitive point where change is about to begin, or it may be related to the "escape" behaviors that the client typically shows when they have difficulty with problems. Recognizing and working on this is very important.

● If it is understood that you have come to the meetings under the influence of alcohol, that day's session will not be held, but it will be accepted as held and the fee will be paid. Unless necessary, it would be beneficial not to smoke.

● Risks of the psychological support process; 1. Confrontation, 2. Re-experiencing negative emotional experiences, 3. Only one of the partners participating in couple therapy are some of the challenging aspects of receiving psychological support and may cause you to feel emotionally uncomfortable.

● In online psychological counseling methods, you have the obligation to notify your appointment cancellation or postponement requests at least 2 hours before the appointment time. Postponement and cancellation requests made for sessions with less than 2 hours remaining are invalid.

● Meetings will be conducted using the Healmeup.com website/mobile application.

● In camera meetings, we arrange the environment in accordance with the confidentiality principle and the meetings last approximately 45 minutes.

● During your meeting with your consultant, care should be taken to ensure that no third parties are present in the environment where you are having the meeting in accordance with the confidentiality principle.

● If the meetings are to be recorded, both parties have the obligation to inform each other and Healmeup.com authorities of the recording in advance and to obtain consent. Otherwise, the legal and criminal liability of the party making the recording arises within the scope of the Law on the Protection of Personal Data.

● The confidentiality of the meeting content, notes taken and all other reports can only be violated under the conditions specified below. 1. If the person themselves or their guardian requests, 2. If the person has an explicit and high risk of suicide, 3. If the person indicates aggressive plans against others, 4. If the person has a fatal disease and refuses to share this information with people who could be infected, 5. If the person is abusing a child, 6. If the person is harassing or abusing an elderly person, 7. If the court or legal authorities request information,

● In cases where confidentiality must be disclosed, special information can only be shared with the necessary authorities and at the necessary level with certain restrictions.

● In the meetings you have with us, a website with security measures is used. It is recommended that your computer or the device you are connecting with be personal. It is also important to have security measures such as firewall settings and virus protection.

● When necessary, scales and forms may be sent to you electronically.

● Coming to the meetings on time is important so as not to keep you or other clients waiting.

● Any delay caused by you causes the session duration to be short by the amount of the delay. Delays caused by your consultant must be compensated by your consultant.

These rules are to protect you from possible undesirable situations and to inform you about the risks; you can ask your consultant about the parts you do not understand.